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Aliciana T.

Contributor Level

Total Points
89

1 Review by Aliciana

  • FreeShipping

2/13/17

Sneaky folks! I purchased something from a catalog and this was an unwanted, unscheduled add on. When a check on my debit card/checking account bounced I called my bank and I discovered that 12.97 had been deducted from my acct for months. Never ordered this service! The telephone rep from FresShipping said they'd issue a refund and cancel my account. Will see if they follow through. I made sure I got a reference number from that conversation, however I am canceling that card since security has been compromised.

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FreeShipping C. – FreeShipping Rep

Hi there,

We're sorry about the confusion regarding a membership with us. At sign up, you entered your credit card details to start your 7-day free trial and claim your introductory offer. However, you agreed to pay the membership fee if you wished to continue using our service past your trial period. These details were stated above where you entered your credit card information, in the terms you agreed to at sign up and in the terms reiterated in the welcome email you received after registration. If you have any other questions, feel free to contact help@freeshipping.com at any time. Thanks!

Sincerely,

The FreeShipping.com Team

Aliciana Has Earned 9 Votes

Aliciana T.'s review of FreeShipping earned 9 Very Helpful votes

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