Alicia M.

I made a few orders with shoe dazzle and honestly the first one was perfect. Then my second one I received shoes that were 4 times mmy size and the return policy was crazy. I had to pay for the shipping to return it and pay the shipping to have the correct pair sent back to me. For the $40 dollars it was going to cost me in shipping I said forget it.
I realized a few months later they were charging my credit card as part of the VIP scam they have. I figured since the money is on there site already I might as well spend it. I filled up my shopping cart leaving a little space for shipping and go to check out... was I ever wrong. You need to use your whole VIP credit on your purchase then pay the additional shipping costs with your credit card. Then items that were part of promotions or sales were showing up full price suddenly. That was it for me. I called for a refund and asked to have my card removed and my VIP subscription cancelled removing my credit card.

A few months later I see I'd been charged every month for the VIP subscription. I call again and ask for the account to be cancelled. The customer service rep told me if I do that without spending it I lose my money. I was furious and kept the account open going on once a month to "skip the month"... Now we are months later and my credit card expires, I receive a new and think well hey now the subscription is automatically cancelled. Half a year goes by and lone behold somehow they were still taking money off of my card. It wasn't even the same expiration date or cvs code. I have no idea how they managed that one.

I called and after a hassle and 30 minutes of them trying to convince me to keep my account I was final able to cancel it... a nearly 2 year nightmare of stressing about something I didn't even realize I had signed up for. ALWAYS READ THE FINE PRINT!