Alicia L.

I ordered a few bikinis on March 4 for my vacation on March 19. I selected express delivery. I thought this would give me plenty of time to receive my shipment before my trip. On March 13, I still hadn't received a "shipped" confirmation, so I live chatted with one of their customer service reps. She informed me that the order was delayed because one of the items was out of stock, a detail that I was not informed of via email. So basically, my order just sat there unable to be shipped and nobody bothered to alert me.

So I told her to cancel that one item and ship the rest of the items ASAP. Then she tells me it will take another 24-48 hours to process and THEN another 3-5 business days to ship (and that's express!), which means it wouldn't be guaranteed that I receive my order by the 19th. What were they doing in the 9 days since I first ordered? And how long was my order just going to sit there if I hadn't contacted them?

But that's not all. When I express my disappointment in their service, the rep named Kathreen responds, "I already cancelled your order" and disconnects our chat! No apology, no niceties, no customer service whatsoever. DO NOT BUY FROM ROMWE.

UPDATE: Another customer service rep has reached out to me to apologize and offer a discount on my next order after I posted this review, of course. If only they had this type of customer service from the start, people wouldn't be writing these reviews. While I think it's fair to post this update, I also think it's fair to keep my original review.