I have been after a refund for a month now and still trying to receive it. Be careful with this site, they keep promising and they reassure that you will receive a refund but they keep saying you will receive it. I give up... they can keep the money... won't be shopping with them anymore. I belong to Wish and they are a lot better with their customer service... Customers, switch to wish as they have customer reps that can do things... on this site... they can't do anything... the worse site ever.