Alicia D.

I am very disappointed with my most recent experience at Modesto BMW. I took my BMW to have 2 recalls fixed and to have the oil changed and the door locks looked at as the locks were not working properly and I would get locked in my car, this was a huge concern for me due to if I was ever in a accident I would not be able to get out of my car. I dropped my car off for the repairs with all my windows up and when I picked up my car the back drivers side window was 2 inches down, I tried to roll it up and it would not go up I pushed the button again and the window rolled all the was down and now is stuck down and will not roll up. I called and left a voicemail immediately when I got home. I received a call back today and pretty much was told to bring it back in sounds like the window regulator broke... So now I will have another expense after just paying over $1,000 and when I took the car in the window worked fine and was rolled up but received my car back with the window cracked 2 inches and the other 3 windows were rolled up. So now I have my door locks working but a window all the way down, what a waste of money. Please beware when picking up your car from the service department. I have more issues then I did when I brought it in.