Thumbnail of user alicew85

Alice W.

Contributor Level

Total Points
87

1 Review by Alice

  • The Foam Factory

11/7/17

Took in our old foam from our boat cushion, which was tapered, and wanted duplicated with new foam. Person who waited on us did not speak clear English. She was told to make exactly like old cushion. After it was cut, there were no tapers in the shape. We spoke with man who did the work, and he advised he would try taper/shape. Went back next day to pick up, and we were advised by manager that even though the man doing the work agreed to taper/shape, the manager would not allow him to do it. Manager would not take back the foam or refund our money. So we are stuck with a piece of foam that cost $181.00 and cannot use. Very poor customer service. Usually, companies will do what they can to make sure the customer is satisfied. We have been previous customers of the Foam Factory but will not go back again.

Alice Has Earned 7 Votes

Alice W.'s review of The Foam Factory earned 7 Very Helpful votes

Alice hasn’t received any thanks yous.

Alice doesn’t have any fans yet.

Alice isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user mikeh2876
9/12/23

Ordered two customer sofa cushions (same size) and when I received them, one of the three...

Thumbnail of user anniec364
7/26/23

...This last time was a real doozy. I STILL have yet to receive my order that was 4 inches in...