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SCAM SCAM SCAM! Wont let me give 0 stars. I thought I bought 2 chairs, pillows and a fire pit. I received a small box. I ask them where my real order was and they said they checked and I did receive the right order, which I didn't. Then they proceeded to ask me to sell the item they sent to get my money back. Who shops to sell something? Now their site is closed. Worst experience ever. I'm going through PayPal luckily to get my refund. PLEASE STAY AWAY FROM THIS SCAM!
Tip for consumers:
Stay Away Scam
This company refused to refund me. This company is tied to other websites (tryssketo.com) using the same customer service phone number. THEY CHARGED ME FOR 2 PRODUCTS, ONE I DIDN'T ORDER. SO WATCH OUT FOR OVER CHARGING! The product is bad, doesn't work and they photo shop shark tank pictures to sell product. Worst company ever.
My app won't work but my girlfriends does all the time. They have an automated message service that is horrible and answers off of key words in your complaint. Pay $10 a month for an app that works half the time if pathetic. They don't help or give u any kind of a resolution or reimbursement. Don't know if I will let them rob me of my money for much longer because that's what they do. Almost feels like a scam.
They use real pics and send bad products. STAY AWAY! Items came in late, the cane in wrong color and in wrong size. I have never received such a poorly made item. STAY AWAY!
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Dear Alfredo P.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures on the product page, or if you have received the wrong items, please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution plan: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
Every order from Newchic has a 14-day return or refund guarantee. We are focusing on providing high-quality items for you. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
In your case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team