Alexus A.

This company has awful customer service. I had to get a subscription in order to read a couple articles for school. There was no option to get a student subscription. I tried to cancel the day before I was charged, and the customer service person hung up on me after I said I wanted to cancel. I called again the day I was charged, and it took forever for the person to find my account, then they had to transfer me to cancel and the next person had to find my account again. I explained I wanted to cancel because I'm no longer using it for school. He then kept telling me he'd keep my subscription and change it to student, even when I said I 100% wanted to cancel, over and over again. I'd get refunded and charged the student rate, but that'd mean I'd have to call and cancel again. Finally he accepted that I was canceling, but would not refund me even though I was just charged a couple hours prior. I emailed customer service and they said the same thing. I've never had such a poor customer service experience with a subscription company. They must be doing poorly if they have to screw over poor college students. Also it's ridiculous I couldn't just cancel online like every other company out there- another strategy to keep people from canceling. Especially when it's also so difficult to convince customer service to actually cancel the subscription. I hope they're at least paying those people well because they sure have them trained to make canceling as difficult as possible.