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alexs711

Alex S.

1
Level 1 Contributor

Contributor Level

Total Points
249

3 Reviews by Alex

9/9/21

After I replied questioning an email sent by their support team about a problem with my account i got a rude and cynical email that even basically threatened to not allow me to make new deposits to my account unless i corrected the issue. They should get better and more polite people to deal with their customers. I am currently looking for a new company to buy precious metals with, or maybe it is time to go all in on cryptocurrencies so i don't have to deal with awful customer services like this one!

Tip for consumers:
Try another company

Products used:
Investing account to buy precious metals

Service
Value
Returns
Quality
83K Views
6/20/20

I recently opened an etsy shop. I listed my items, paid the 20 cents for each listing, and since i work with a print on demand service, each of my products are listed as having a large stock of items. All well and fine, until i made a few sales and, get this, Etsy charges you a new listing fee of 20 cents for each sale you make, as if i was renewing the listing! This is ridiculous, my original listing was not renewed, i had listed the products are having more than one for sale, they should not charge me as if i had put a new listing up on my shop! Outrageous! Not only that, but they also charge me a 20 cent fee for "shipping" on top of the shipping cost, so i pay extra 20 cents for them to do nothing, it is a site fee! And on top of all that, they still charge a transaction fee! Unbelievable!

Tip for consumers:
Beware of hiden fees! Also, keep in mind that unless you pay for their marketing tool, your shop won´t get much traffic from their search engine or other ads.

Products used:
Online shop

Service
Value
Shipping
Returns
Quality
12/13/18

I opened an account a few months ago and sent 100 usd just to test thing out, and i am so glad i didn´t send more money than that! The verification process has been "ongoing" for THREE MONTHS! I contacted them 5 times already and, when they reply, they keep saying the verification is being done and they will contact me if they need more documents. Bear in mind that without this verification process, that they are not doing (!), i can not withdraw my money! I regreat ever trusting this company!

relationshipm
Relationship M. – Goldmoney Rep

Dear Alex,

We are required to follow our regulatory obligations and observe proper due diligence. Your application is actively being worked on. Please send an email to Richard at support@goldmoney.com and he will review for you.

Alex Has Earned 9 Votes

Alex S.'s review of Etsy earned 2 Very Helpful votes

Alex S.'s review of Goldmoney earned 7 Very Helpful votes

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