Alex S.

Asmodee seems to function as the customer service for Fantasy Flight Games (who make board- and other games).
I had two separate experiences in requesting help with the plastic bases for Star Wars Armada game ships, which I had bought elsewhere: in one case, a ship I had bought had the wrong size bases included, in another, the peg that is meant to hold the ship on the base had a manufacturing problem, missing one of the necessary burr holes.
In both instances, the staff at Asmodee responded positively within a few days and ship replacement parts out to me at no cost. Prerequisite in general is to fill out a form on the website with details about the problem and upload a photo of the item for verification.
Excellent service.

I purchased an iPhone backup software (TouchCopy 16) through this website today, at a 35% discount.
The best working Coupon Code for WideAngle Software elsewhere was 10%.
Purchase through PayPal was easy and the software licence key was provided immediately on the website.
Satisfaction with the site may depend more on the actual software vendor, but in my case the transaction was flawless and an excellent deal.