Alex S.

I recently purchased tickets through Gilt for a specific section that was suppose to be pre-loaded with credit for food and drinks. Not only did I receive tickets for a cheaper section, but my tickets also did not have any credit. After 30 or so minutes on the phone, after the game started, I was told by customer service that there was nothing they can do and that I should sit in the incorrect tickets and call them after the to sort it out. I called them the next day and they were still unprepared for my situation. After explaining my situation all over again to this representative I was told that it was being sent to the escalation team and that it will take 3-5 days for them to reach out to me. I also mentioned that I have a similar order upcoming in 3 days and the customer service representative didn't even sound confident that they would reply soon enough to confirm that order as well. This is just overall an awful customer experience and I want to warn others from purchasing anything from this site. Thank you.