Alex S.

Carjet is a car rental comparison site that you can book through. A car was booked for me through Carjet in August. When I arrive to pick the car up from the third party car rental office, it was shut. It had been shut for 5 months due to Covid. The third party rental company had emailed Carjet the day after I had booked to advise that they could not honour the booking. Carjet had not passed that message on. Due to their error I had to take a taxi, 3 hour train journey, and then book another car at the last minute on a Bank Holiday weekend, which all added up to approximately £600 and a lot of hassle.

Carjet apologised for the error and eventually agreed to refund the booking amount. They told me in November that they would be sending a compensation offer shortly. This never materialised and they now refuse to compensate for the expenses incurred because of their oversight, even though they are undoubtedly responsible and originally acknowledged this. They have now stopped communicating altogether. We will pursue a claim through legal routes, which is ridiculous for a pretty clear fault.

While my experience is probably a rare occurrence, how they have handled the matter has been woeful. No one takes responsibility, there doesn't seem to be a dedicated customer service team, their manner varies between pleasant and obnoxious, and I would not have confidence in how they would handle any complicated issue, such as an accident or breakdown.

Whatever the cause, the effect is a potentially a very inconvenient, frustrating, and costly experience (in time and money). Make life simple and book with someone else.

Worth reading other reviews at Reviews.io to see others have had similarly terrible experiences.

I have tried to resolve the matter with Carjet, with three emails in the last month, including escalating to the CEO and other senior people, as well as the usual customer service email addresses. I have not received any response. They have my phone number and email address; they can easily respond to me. There is plenty of competition in this market; use a more reliable, responsible company.