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Alex P.

6
Level 6 Contributor

Contributor Level

Total Points
15,313

About Me

Online shopping is my forte, for better or worse.

How I Can Help

A company's true merit is shown when you have to deal with their customer service.

109 Reviews by Alex

  • Chic Tweak

10/26/12

Chictweak is a scarf-centric online boutique that sells from brands like Bindya NY, Chan Luu, DvF and many others. They carry gorgeous multi-print, long scarves that are made from wool, silk or cashmere. I love that they have a sale section for scarves up to 70% off. Shipping is via UPS and at time of writing this review, is free for a limited time. The shipping was very quick, packaged well and the items looked very close to as photographed on the website. Very highly recommended! No more polyester scarves for me.

  • Mr. Yarn

8/15/12

Any establishment named Mr Yarn gets an auto plus in my book but really Mr Yarn is a great vendor for yarn! They stock Malabrigo and MadTosh with free shipping + a % discount. That's one of the most competitive prices today and unless you're hard pressed for another colorway they don't carry, there's no reason not to shop here :). I've ordered from them a few times and there was no problem with the transaction, shipping or otherwise. Plus you get a cool decal! Also their handy announcements for restocks of colors really helps out but also can be very tempting...

  • SOIA & KYO

7/27/12

Very chic and stylish outerwear by Montreal designer. They have great end of season sales but downside is that you can't return or get a refund for final sale items. In my order, I didn't receive a confirmation email although my cc had been charged so I sent them an email. I never received a reply but got the shipping info. A day later so I would say they have good follow through but non responsive customer service.

  • Juno

4/29/12

I ordered a pair of Sennheiser headphones that were a lot cheaper from Juno Records than they were from other vendors - Amazon and others (new that is, as used and refurbished are cheaper of course) and although this vendor is based in England, there were mostly positive reviews so I took a chance. It took about 7 working days for it to arrive, it was packaged well and the item is new and works fine. They specialize in selling records and other pro-audio equipment. The shipping was very reasonable from England, though headphones aren't exactly that heavy and since my order was under $200 I didn't have to deal with customs fees. Overall, I would recommend them!

  • Tokyo Pen Shop

2/11/12

Back when this website first went up, they carried several kinds of Japanese notebooks but unfortunately they've reduced their stock although they carry a few kinds, still. They sell tons of cute stationery items for office/personal use. Free shipping over $25, but for some odd reason I couldn't find a tracking # in their shipping confirmation email though the package itself had one. In any event, cute shop and some interesting and unique items.

  • Graveyardmall

9/13/11

I think that this might actually be a legitimate company that just has terrible customer service and business practices (they have some good reviews elsewhere) but so far, my experience has been pretty unsavory. I placed an order on August 22nd and after waiting a week in which my order status was still "Awaiting Fulfillment", I emailed them asking when they planned to ship the item. I got a reply in less than 1 minute that was obviously a generated email telling me a shipment was delayed and that my order would be shipped shortly. It's been almost 2 weeks since that and still no update or tracking number so I emailed them again to just notify me when the item would be shipped (it's not as if I demand something to be shipped from them ASAP, I just wanted a date or a range of dates) and if the item was indefinitely available, that I just wanted to cancel my order. This time I get no reply which worries me so I filed a claim on PayPal, technically I have 45 days but at this point, I kind of just want my money. I have concerns that the item might actually be a knock-off from China since they ship from there. Magically the day after I file a claim on PayPal, I get an updated status on my order and a tracking # for OSM Worldwide (some kind of consolidation shipping service I've never heard of) which of course doesn't work. They state that it may take 1-2 days for the tracking to update which is reasonable but based on the pattern of responses on their end, I'm not too hopeful and would rather just be refunded the money than potentially receive a cheap knock-off and have to escalate that even more with PayPal.

  • Game Stop

4/27/11

I never got around to ordering from here, though I bookmarked a couple of items for christmas gifts. In trying to come up with a guy's birthday present, this site finally came to mind.

But a coworker did buy from here and the shipping time even around Christmas season was reasonable, a week to a week and a half from what I remember. And the gifts seemed to operate as they should, as skeptical as I was of a guitar t-shirt O. O.

  • Altra Running

5/4/17

Update: Since contacting them almost two weeks ago, I haven't received a refund and will have to contact them again after "10 business days." Don't order from them directly, their parent company IconFitness (or whatever it's called) has terrible customer service. Order from another retailer to avoid this refund nightmare.

Since I've had consistent difficulty in finding shoes that fit me (size us 4.5-5 depending), I heard Altra was a candidate and decided to try them. I tried ordering off Zappos at first but my purchase was declined due to an overzealous credit card monitoring. So I ordered from them directly and the products were shipped quickly, but oddly three shoes in three separate boxes (seems to not be cost effective, but what do I know about merchandising, warehousing and shipping, right?). Unfortunately, they were still too big so I requested a return and was given three separate return shipping labels. I shipped them back and they arrived, but did not hear from them about the refund for a month. I got no confirmation that they received the return or that my refund is forthcoming. I emailed them after the month wait and they responded, but offered no apology. What if I had forgotten? It seemed like I would never have received a refund. I just find it shady when you, the customer have to remind businesses to refund you. It's like they're counting on people who forgot. If they were annoyed about the shipping costs, they can maybe consolidate having to ship shoes separate and/or charge a flat fee for returns like some retailers.

  • Teavana

12/11/16

I don't even actually really like going to the store. For some reason, their store associates are always standoffish and/or try to oversell and then act disinterested when you refuse.
Online, Teavana has better deals compared to the stores so I thought I'd kill two birds with one stone. Get cheaper tea and avoid store associates. They had a promo for free 2 Oz of caramel truffle if you order a certain amount. When my tea came, I got a random English Breakfast tea instead. I called them and they said they ran out of the caramel truffle so they replaced it with the English Breakfast. First of all, the English Breakfast is around $5/2oz, and the caramel truffle is $10/2oz.
It's mighty cheap of them to substitute something of less value, instead of another one of equal value. PLUS, you can still order caramel truffle online so obviously it's either a bait or switch or they decided to limit free caramel truffle teas to what, like 50, and then stick other customers with some lower value tea.
Second, I can't drink black tea because it's bad for my stomach. I'll have to now give it to someone else. My call with them didn't resolve the issue. I emailed them and they told me they couldn't address my issue over email and told me to call their customer service. Basically, they don't care about you and don't want to resolve your issue. It's YOUR fault for buying from them and if they screw up, it's YOUR fault and they don't care.

Alex Has Earned 1,121 Votes

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Alex P.'s review of WE Tv earned 4 Very Helpful votes

Alex P.'s review of Textbooks.com earned 5 Very Helpful votes

Alex P.'s review of FragranceNet earned 27 Very Helpful votes

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Alex Has Received 1 Thank You

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Cammie N. thanked you for your review of Thumbtack

“Thanks for your review! I hope they go out of business and someone with integrity replaces them!”

Alex Has 75 Fans

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