Long time customer since 2016. All was ok while mostly forwarding mail. Just recently started receiving valuable items to my box. What happened then, is one of the shipments was placed on hold because they lost a package. When I finally received it I quickly realized that the item was stolen. Made an internal note. Then the next forwarding request I received all packages, with one of them opened, item removed and resealed back up. They even left the wrapper and the packing slip inside. I have multiple similar shipments and know how they get packed. The box they steal from is re-taped in the wrong place, not as original.
Now I am angry and get it to their attention, asking to oversee shipment by the warehouse manager. Guess what happens next, I get a hold on forwarding for almost 20 days, without answer. Front line rep Meg even told me "I cannot respond in regards to this matter any longer" (paraphrase). Their "Chris", who is supposedly a manager of some sort, finally releases the shipment, stating it was with the "Security Team" (20 days remember?), gives no offer on reimbursement or any resolution on the stolen property.
Guess what happened on this last one, an item was STOLEN AGAIN!
Now if this is not brazen and blatant enough for you, then feel free to sign up for an account.
My theory from this whole experience is that they have an operation on the inside and the management is in on it. If the management and "security" cannot control their shipments, then they have a rat on the receiving side, and stuff is stolen selectively once received, before storage.
I think owners of the operation DON'T know of what is going on inside, but I will do my best to let them know of the fact bypassing the shady management. I highly doubt they would condone this operation of their large scale business.
No one has followed up with me on the last request on reimbursement, so I am looking at you, Chris, as being part of the inside operation, as only a party that is interested in HIDING the thefts, would treat a customer that way, hoping to tire him out.
I have nothing to hide and have photo proof and all communication. Will be happy if this helps others avoid financial loss.