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Alex P.

  • 1 Review
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Experience: Education

Member since March 2020

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1 Review by Alex

5/16/21

I used that service for 3 months. I had purchased the 3 months subscription and later on when I wanted to download a document, it asked me for another $30 payment! I paid but was wondering why do I need to pay again?! Then I receive a notification that they charged me without notifying me for another 3 months! I tried to dispute the charge but they didn't budge! Instead they made me email them ENDLESS times my dispute case (pretending they hadn't received my previous email) and the end result was that a person with a very similar name to the person I was talking before pretty much said in her email: "I wanted to give you some background information as to what happens when a dispute is filed. When a dispute is filed, there is a resolution process that occurs between us and PayPal. During that process, we provide PayPal with a copy of our Terms of use and account usage logs. PayPal then takes both the information you provided when filing the dispute and the information Course Hero provided and decides the outcome of the dispute. The decision made by PayPal is final and we are not able to counteract their decision. "
The files they have in their system are TOTAL garbage! They weren't helpful and its just some random files like written by a 4-year-old. Lack of file organization! 90% of the time could not even find what I was looking for! It kept showing to me first file I downloaded. Their search on website is non existent! Lack of good, well written reports. Just some garbage from some random students and half finished documents that end abruptly! In other words, GARBAGE "service". Do NOT spend your money!

Tip for consumers:
do NOT waste your money! If you buy a subscription one time, they will continue charging you every 3 months without sending a notice to you! If they'll charge you for another 3 months (and you forgot to cancel) they will NOT issue you a refund!!!

Products used:
Their website for documents

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