Alex O.

A glitch in Fandango app defaulted ticket purchase to wrong cinema and could not get support over phone in time prior to show time so no exchange.
I was in Salisbury, MD and booked 2 tickets to Regal Cinema Stadium 16. The show started at 10:15pm and it was about 10:05pm when teller said the tickets are for another theatre and that I will have to contact fandango for a refund or exchange. I purchased tickets directly from theatre to still catch the show. In the meantime I called Fandango and was on a long hold all the way into when the show started and never got an actual human to help get an exchange. At this point movie started and I figured I would have to contact them tomorrow so I could at least enjoy the show. The next day after contacting Fandango, I was told they could not refund or exchange because it had to be done prior to watching the show. I tried escalating with supervisor and still would not be credited 2 tickets to another movie.

Everyone should file a Better Business Complaint and review as I did.

You can file a complaint on Fandango LLC here
https://www.bbb.org/losangelessiliconvalley/pages/business-reviews/ticket-sales-events/fandango-in-los-angeles-ca-*******/file-a-complaint

You can file a review here
https://www.bbb.org/losangelessiliconvalley/business-reviews/ticket-sales-events/fandango-in-los-angeles-ca-*******/reviews-and-complaints/?review=true

I even went as far as filing a complaint with Department of Justice and Attorney General of Los Angeles.