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Saw all the bad reviews lately so feared purchasing, thought I would give them the opportunity to assure me of their legitimacy. The response I got was appalling, they just said that they cant control items after they leave their warehouse and items that get broken or don't show up are out of their control. All I asked was for some assurance after reading such bad reviews, I didn't mention delivery issues.
I told them I was shocked and now feared very much spending my money with them, their response, "can I help with anything else?"
I am so happy I read the reviews first and contacted them! Bullet Dodged!
Alex M.'s review of Mano Mano earned 4 Very Helpful votes
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I placed an order through this platform ManoMano - Order M240167971850 - where i received a...
Hello Alex,
Thank you for taking the time to write a review of your experience using ManoMano.co.uk.
I am sorry to hear of the concerns and any confusion caused in terms of the information provided to you by an agent. I apologise for any inconvenience caused.
Of course, if you should receive any damaged or faulty goods or experience delivery issues, you can always contact ManoMano and we can offer to reach out to the seller to help resolve for you accordingly. The seller would make contact with you directly to help resolve. If the seller does not provide a solution when they should be according to our online terms of service, ManoMano can then step in if required.
In terms of negative reviews that you are seeing. Please bear in mind that the majority of the time, customers will normally feel more favoured to write a negative review when they have had a bad experience, whereas we have thousands of orders per day and many happy customers but they may not think to post a positive review of their experience.
I hope this finds you well and I apologise again for any inconvenience caused.
Best wishes,
John