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alex m.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Autos & Vehicles

Member since January 2020

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1 Review by alex

1/22/20
I called in twice. The first time was to get an order status as my product was supposed to ship unto 48 hours after the purchase. When I spoke to Amelia, she told me the factory was closed until 9 am Pacific (about 1 hour wait), and would get back to me via email within 24 to 48 hours with the updated status. I explained that waiting up to 48 hours on an order I placed 2 1/2 days prior, was not acceptable and would appreciate a call as soon as the factory was open for a revised shipping time. I was informed that their system is not set up to do this.

I went out to Amazon, in stock, and free shipping (cheaper deal). I called back and spoke with another lady (didn't catch her name). I explained everything that had transpired in the last 5 minutes and cancelled my order. She told me she couldn't cancel the order until she had confirmation the product hadn't shipped...holding my money hostage is the way I looked at it.

Since they wouldn't immediately process my refund for product not received, I contacted my bank and filed a dispute.

Good luck with customer service if you have an issue. Online, no one ever came in to a chat request. Calling in, you will ALWAYS be put and hold for "3 - 5 minutes". I get the feeling they have to call multiple departments to figure out what is going on. Too many moving parts does not make for good customer service.

I don't usually leave poor reviews, but this was a first time use, with horrible service. Buyer Beware.

They are a very poor store front. Head over to amazon.
caridc
Carid C. – CARiD Rep
Dear Alex,

We are deeply sorry for the negative experience you had with this order, and for the poor assistance provided.

We have already requested to reroute the package back to the Manufacturer. The full refund will be processed once the tracking number shows progress back.

Please, check your email for more details and an offer of additional compensation due to the inconveniences caused.

I look forward to your answer!

Sincerely, Voice of Client Department at CARiD

alex Has Earned 2 Votes

Alex M.'s review of CARiD earned 2 Very Helpful votes

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