Alex C.

I ordered a package from the Michael Jackson Europe store. Once it arrived in Canada I received an unexpected email from a company I had never heard of: EZClear. The email enthusiastically told me I could easily pay my duties and customs through them, that they had calculated the duties for me, and all I would need to do is fork over 24 dollars in "administration" fees. Immediately I was extremely suspicious seeing that I had ordered many international packages and every time I just went to the post office to pay the duties directly, no "admin fee" necessary. It was only through previous reviews on sitejabber that I learned I (obviously) did not have to pay them a dime, rather I could self-clear the package myself (note: thank you to the people below, I owe you one!). EZClear DID NOT make this option available to me (shady!). I informed them of my intention to self-clear and their support person Maricel actually did give me the papers to do so (to my surprise). I drove to my local CBSA office to self-clear my package. Surprise 1: The CBSA officer was legitimately confused at the bogus admin fee EZClear demanded from me, and told me he hadn't seen anything like it. Surprise 2: EZCLEAR CALCULATED MY DUTIES WRONG! Instead of paying them 57 dollars, I directly paid the CBSA 30 dollars, well worth not paying this company at all. The bogusness, however, did not end there. I emailed Maricel my CBSA receipt, and he said he would then clear my package for delivery. One week goes by. My package was nowhere to be seen and I was still receiving emails reminding me to pay them the duties and their made-up fees. I emailed them asking what was going on. Maricel apologized for the "mix up" and finally gave me a Canada post tracking number and confirmation of delivery. For a whole week my package was just sitting in their building, even after I paid all of the relevant fees. I honestly would not put it past them to have held on to my package out of spite for not paying them. Either that or they just forgot to deliver it. Either way, extremely poor service and an utterly useless company all around, they delayed my package a full 2 weeks and for no reason whatsoever. I will be much more careful before I buy things online now after dealing with something like this! Hopefully Maricel gets another job...