I returned an order using the return label included in my order. I contacted customer service to see if they received it- turns out there was an additional label that needed to be paid for. No where did it say this on the packing slip or return form. Every other place I have returned an order to that says attach included label and return, was indeed what it meant. Confused by the customer service, I have essentially just lost an order in the mail!? I have returned things I've ordered online from other stores before, and I read the instructions included with my order many times to ensure I was returning correctly. They were of no help when I contacted customer service, they need to update their instructions so people aren't losing orders in the mail! I planned to re order the shoes I was returning in a larger size, but not anymore.