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alex M.

Contributor Level

Total Points
83

1 Review by alex

  • Belk

4/12/17

I returned an order using the return label included in my order. I contacted customer service to see if they received it- turns out there was an additional label that needed to be paid for. No where did it say this on the packing slip or return form. Every other place I have returned an order to that says attach included label and return, was indeed what it meant. Confused by the customer service, I have essentially just lost an order in the mail!? I have returned things I've ordered online from other stores before, and I read the instructions included with my order many times to ensure I was returning correctly. They were of no help when I contacted customer service, they need to update their instructions so people aren't losing orders in the mail! I planned to re order the shoes I was returning in a larger size, but not anymore.

Tip for consumers:
I should have checked reviews before purchasing, sucks!

Service
Value
Shipping
Returns
Quality

alex Has Earned 3 Votes

Alex M.'s review of Belk earned 3 Very Helpful votes

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