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DSW once again sent me dirty disgusting used shoes that I paid full price for. This time they came with a jelly like substance on the inside, dirt all over the treads, and they reeked of feet. This is so over the line, their customer service is unapologetic and has no other solution than to make me return their shoes for a refund with no apology. Its ridiculous, there's so many bargain shoe brands out there its impossible to justify supporting them further.
Tip for consumers:
Skip it entirely, there's so many other options out there. Their customer service is trash so when they rip you off its up to you to swallow the money you lost or go out of your way to fix their mistakes. They also carry very poor quality brands. I was a VIP Elite member, I'll never shop there again, I've been tricked too many times. Not worth the trouble.
Products used:
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Alex L.'s review of DSW earned 4 Very Helpful votes
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I made an online purchase for in store pickup. I go into the store to pickup my shoes and was...
