Alex L.

We ordered a couch from ifurniture, and organized to have it delivered to our house for a $90 fee. After stating that it needed to be brought upstairs, I was charged an extra $30 fee to have a second person there to assist with lifting it. I requested that someone call me when on the way to my house, as Id have to leave Work to meet them there and let them in. I received a call AFTER they arrived, and when I said that Id send someone else over to let them in they tried to leave my property with my couch stating theyd be back later. Eventually someone got there in time, they unloaded the couch leaving it in our driveway. We told the two men wed paid extra to have it carted upstairs. They were incredibly rude, arguing that this service wasnt paid for, argued they couldnt get it in the door, and spent 20 minutes on the phone to their supervisors before anything was done. They said theyd leave it in the garage and come back later that day, we said it needed to be done now while they were here - why else did we pay $30 for it to be carted upstairs? Clearly they always have two people on the trucks regardless! The worst part was when they eventually moved the couch inside, they left some huge black scraps and dents all up the brand new hallway of our new house which are not able to be removed! I have emailed them multiple times sending them photos of the damage, Ive tried ringing their head office a few times only to be told I need to speak to someone who isnt currently available and they will call me back very soon, and 2 months later I have still had zero response. I will not ever be using ifurniture again and highly recommend no one else does either!