At least for me, i waited 5 days after the order, (they say within 2 days), and at that point i sent another mail to them telling them i hadn't recieved any alerts on my gold yet and if they don't reply i'd make a conflict on paypal,(i don't know about you guys but i get my money back when i open a conflict), and they got on it within a few minutes and i had my gold within 5 after i contacted them the second time. As it is, it isn't the best service, but it is a good dollar/dollar fifty less when ordering small amounts of gold. (i only got 1k, so that might be why i got mine. If you're ordering a ridiculous amount, like 10k+, it might take that much longer because they work towards that and pay smaller amounts out along the way)