alex k.

To keep it short, placed an order, 1 month later nothing received. Contacted customer service and got copy/paste reply to wait for another 15 days, ie 45 days.
Replied and suggested they either send again, follow up with postal service, refund or i would file for chargeback, Response i received was same copy/paste as original response. Normal delivery time is 2 weeks

I am some diamond member, which suppose to mean something due to buying a lot, HOWEVER it means nothing.
1. Their customer service are idiots who can not handle anything for you, only to tell you they will pass it on, Onto whom or where is unknown but from past experience i am guessing onto no one
2. When seller is a fraud or doing something illegal, there is now way to contact Aliexpress to report it. They have options such as reporting fakes and that is about it. If your report does not fall into category of selling fakes, they respond with nonsense to file correct report, but again no such option
3. When you do not receive product or its wrong or faulty and open dispute, you can not communicate or explain with Aliexpress. People looking at the case usually are total idiots.
Perfect example, my latest purchase. I am in Thailand, seller provides fake tracking and its showing to France, so clearly i will not be receiving. Aliexpress response is to wait for further 10 days, parcel is in transit. After 10 days, so now a month later, idiots realise item or whatever it was is in another country, their response is to wait for 3 more days to allow seller to have it shipped to my address. Idiots seller did not ship my product and provided tracking for someone else. And even if by some miracle it was a genuine mistake, no way in hell seller can get someone in France to post it to Thailand and for me to receive it within 3 days.
4. While some sellers are OK, many are fraudsters who prey on customers not knowing and Aliexpress to cover their fraud. Many sell products which are not in stock, Many sell products but on behalf of someone else, again Aliexpress does nothing to protect the buyers.
5. Sellers let you pick what shipping option you prefer but then post with the cheapest option. Once again Aliexpress does nothing to punish this kind of behavior and finally which i learned this week
When you leave a negative review which clearly shows fraud, Aliexpress removes it.

Have been using this company for a while now, you would think they would have some kind of idea to look after long term customers, but as it turns out, it means nothing to them.
Last time, did not receive my order, was questioned as if i was some kind of criminal and eventually they did be a favor, refunded the money.
Again, if i was a new customer, i can see the logic, but long standing customer.?
Now placed an order, 9 mins later realised old address, contacted them to advise of that and to change, Only to be told, no can do because already shipped. Physically not possible to pack and sent in 9 mins, their system showing waiting for collection, but no they will not update address. 3 days later, system still showing waiting for collection, but no, they will not update the address. Pathetic to say the least

Placed an order 4 days ago, money charged, yet processing for 3 days.
Sent an email asking to clarify, no response.
Just called now and given some sad story how they are verifying my credit card details.
When questioned why i have not been informed or email un answered, get another silly story of excuses and funny enough a response to an email.

I guess here is the reason for cheap prices, they just charge but do not ship or respond, until customer kicks up some storm

Have been with them for around 8 years, Customer service is beyond terrible.
They do not screen or really take any steps to protect consumers from fraud.
Their "freelancers" could be a monkey, who gets the job, does nothing at all and then you expected to pay.

My latest experience, they suspended my account and accused me of posting jobs asking people to work for free.

Naturally i demanded an explanation within 24 hours, to receive nothing back for a month.
1 Month later, i received response stating that their staff made a mistake, and a sorry.

Sorry but sorry is simply not good enough, yet account remains suspended and i am certain i have parrot who answers my emails, simply because he repeats himself.