I have ended as #1 photo in one challenge. I have received perks dlfor the win, but I was not listened as a winner of top photo and I was not promoted to the guru status. I have asked support several times why, but the support just ignored my emails, tickets. Based On their FAQ "According to YOUR FAQ "Top Photo: the participant whose single photo received the most votes in the challenge." I have the most VOTES ON one photo, but they just ignored that fact. Shame On you gurushots.
Dear Alex J,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
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Best regards,
Banggood Team