I ordered live feeders and over $200 worth of supplies from them. They do not send out any shipping notifications at all. My feeders sent our within a week, but I've waited over a month to get supplies and I'm still waiting on one item. They didn't notify me that it would take this long in any way. I had to email them and wait almost a week for a response. They have decent prices and a good selection, but beware that you aren't going to get them in a timely manner and they aren't very friendly