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Alexis S.

  • 1 Review
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Experience: Travel

Member since January 2020

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1 Review by Alexis

1/25/20

I wish I could give 0 stars. In December I reserved and paid in full for a 56 passenger charter bus for my wedding. Five weeks before our date, they inform me they will be doing maintenance on all buses at that location on that day. The woman told me I could request a bus from another location for an additional $250 and they were willingly to split the cost with me. I was stunned. While trying to question why I was being financially punished for them not honoring our original agreement, she quickly got short with me and said they would offer a refund and we could rent with a different company. Her quick change to brashness lead me to believe she was just trying to get more money out of me and needed to move on to the next innocent customer with a reservation. She hung up without a goodbye, sorry or confirmation of a refund. Now, I am back at square one 5 weeks before my wedding. I cannot believe the unprofessional manner this situation was handled. Please do not fall for this scam of a company.

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