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Was told that an item that I had ordered had actually been out of stock and they couldn't ship it. Instead of just refunding me my money like a reputable company, they put the money in a "wallet." I asked for a refund and was told that it would take 7-14 working days. I gave it more than enough time but now will have to file a fraud claim to get my money back.
Alexis R.'s review of Rosegal earned a Very Helpful vote
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Dear Alexis,
Thank you for your message.
For the credit card refund, please allow 7 to 14 working days for the transaction to appear in your credit card account. The exact length of time is dependent on your card issuing bank. Each bank and country may be different and any delays depend on your card issuing bank.
Please wait patiently for your refund to appear in your account.
If you have any more problem, you can submit a ticket to us, we will do our best to help you.
Best Regards
ROSEGAL Customer Service