Alexis P.

I have been shopping here since highschool, I am now 23 and it is still one of my favorite sites to order online. Its so rare to find a company with affordable cute clothes as well as great customer service, which they have. I usually only do reviews when something negative happens, but felt inclined to for Lulu's bc they really seem to care about their customers and accommodate me whenever possible. Highly recommend! If any issues arise, which can happen with online shopping, they actually care to resolve the problem.

I ordered from this company for the first time ever this summer. I was going on a trip so spent over $100 on a bunch of items. I received everything in about 7-10 days, which was fine bc I purposely started shopping months in advance. Everything was super cute, but some things did not fit well so I had to return. I made another order this time over $200 that included identical items of the same size. As a broke college student this is alot of money to me, but I assumed everything would go as well as the first time. It took a little longer for this order to get to me, which again I had no issue with. Everything was cute, but sizing was way off for some items, so again there were some things I had to return. I waited to return both packages at once, so i wouldn't have to make multiple trips to the post office. According to USPS tracking both got there at the same time, but I only received my refund for one package. I reached out to the company SEVERAL times and never heard back about the items I wasn't refunded for. They only have customer service online (via email) so my advice would be to avoid this company because if anything goes wrong you cant even get anyone on the phone to resolve your situation and you'll more than likely be ignored via email. I'm extremely disappointed bc I was happy with the items I kept, but can not spend my money on such an unreliable site. If you have money to waste or you're perfect model size then you should be fine.

Honestly was very excited to order from this company due to all their cute clothes, but was skeptical due to their reviews. My overall impression now is do not buy if youre expecting to receive our order on time or for an event. If you dont mind waiting around for a month for some cheap clothes then by all means go ahead. Idk why this company has the audacity to offer 2 day shipping only for them to tell me my clothes are sitting in USPS for 10+ days (which is longer than the average shipping time I might add) and they arent going to do anything but sit on their asses and wait. Very annoyed with this company and the fact that I paid for 2 day shipping, over a week in advance, only to end up without a dress to wear to my event and no resolution from the company.