Alexis N.

Long story short, I recieved the same template email reply from like 3 different agents... had about a 15-email chain providing every photo I could including swatches of the defective eyeliners... company would not offer to replace COMPLETELY CRUMBLING eyeliner pots. They sold me old product is my guess.

I am only giving them 2 stars because of the eyeshadows that didnt come broken or have the pans falling out, the quality of those is good.
I saw terrible reviews for them online and thought "those people are probably just complaining because their $#*! wasnt kissed by a company for once" and thought it wouldnt happen to me.

Yeah. Dead wrong. They are the worst company I've ever dealt with for literally anything other than a nightmare of an apartment complex I lived in one time.

Telling my thousands of make up friends not to buy from them. This company's business model is a complete scam and they know it because their email template responses indicate that they get complaints such as mine aaaaall the time. They just don't give a $#*!. Lol

Can't support it.

My advice? I worked for paypal for 4 years. If you buy through this company buy through paypal only. PayPal supersedes ColourPop's no return policy. If you file a dispute with PayPal they will pull your funds out of the merchant's account and give them back to you if you ship the products back.