Alexis N.

I am a first time shopper on Nasty Gal and I ordered some heels for a Halloween party and paid extra so they would ship in 6 days. I ordered them October 17th and it is now October 26th. I contacted customer service with the only contact information they provide which is an email and you wait 24 hours for a reply. I asked for a number to call and find out what I need to do to be refunded shipping. I was given the reply "we are an online store and we do not use phones". I then asked what I needed to do to get my shipping refunded and I was told to reach back out 02/11/2017 which has already passed. When I responded and asked if that was a typo, I was given the response "shipping is not free and we cannot refund this for you". I will never be shopping at Nasty Gal again and I will make sure all of my friends are aware of this incident. Horrible customer service and shipping is longer than promised.