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Alexis K.

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Experience: Finance

Member since November 2020

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1 Review by Alexis

I'm currently on hold with NetSpend this is my seventh time calling I've been on hold for 1:20. The last six times that I called they told me they are sending my refund of $50. To get to their customer service representative I have to use a different card than the one I am trying to get refunded for because my social security number and the specific card number keeps me in a loop of the main menu, or it has me enter it and nothing but silence follows.
So since I am just listening to my own music and still on hold I figured google review. This card was purchased by someone who didn't know netspend is a joke. I was asked to set it up for them not knowing netspend has a problem from another account I don't know about. My husband also bought one of these card and the same thing happened they say they need more information and you can't use the card until you get the hold of them. EVERYTIME THEY SAID THEY WHERE SENDING THE $50. I got my husband money back at the same time I originally called about this. They said they were sending one came but still waiting on the 50. I dont know what to do. Class action lawsuit? What's really crazy is $8.95 buy The Card. Also on 895 maintenance fee. When I had one of these cards I didn't even use the thing that's why I don't understand how I can have bad debt with them. Unless the 895 maintenance fee for a card I never even used and the same with the two cards on talking about we're never used. People have lives they should pay me for my time being on hold. I am at an hour and 49 minutes so far. And they said we're going to get you to the supervisor that I asked for and then this will happen nothing but silence. They should refund the $8.95 for the card on top of the $50 I say zero Stars but it made me put one

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