Alexis J.

I order most of my children's items from the app and have them delivered. I've ran into NUMEROUS problems with this, and I understand shipping delays, or anything else. But where my problem comes in is the customer service! Their call center customer service people are HORRIBLE! I've had to call multiple times for different issues and they have NEVER NEVER been able to help me! My most recent order, I'm moving soon so I had my order shipped to my best friends house. I put the wrong numbers for her address so once I realized, I called them immediately (not even 20 minutes after I placed the order), and there was nothing the rep could do to help me just simply change the address. I chose free shipping which is 10 business days so you KNOW absolutely nothing had been packed or shipped within 20 minutes of me placing my order. The rep said he could cancel my order but obviously that's very inconvenient because I'd have to go back through and pick out every specific thing I had ordered already, super inconvenient considering I had a large order. Or my other option was to contact the delivery service so I waited for the tracking number for one of my packages. Oh another thing is they're shipping out my order in very small shipments, they shipped me ONE shirt out of my hefty order, why they wouldn't just hold the items until the entire order is ready to ship is beyond me. But the delivery service (UPS) said that they'll be delivering it to the post office so the order is being touched by absolutely too many hands for me, being a single working mother, to keep up with and keep track of, especially with children's place shipping them out piece by piece... the ONLY reason I still shop from them (and it's been a while since I've ordered anything actually), is because I have the credit card that I want to keep active to show usage for my CREDIT! That's the ONLYYYYYY reason I still shop from their store! Otherwise, their customer service and lack of ability to help a very long term customer is RIDICULOUS! I've spent thousands on clothes at children's place and they absolutely are never able to resolve my issue. 0/10 DO NOT RECOMMEND to anyone at all.