Alexis H.

I signed up for services from sittercity.com. After spending almost $150 on membership fees alone without having any success using their site, I downgraded my membership. I reached out to them when I was billed another $70 just for membership services to notify them of the error since I had already downgraded. They neglected the entire issue but instead stated that their policy mentions that there are no refunds. Not only that, but I am unable to remove my card information. Also, at the end of the response, Stephanie B. Proceeds to tell me that she will be closing my support ticket. So basically they are free to continue to charge my card and contacting them through support is useless.

I have been going back and forth with them constantly repeating my issue through the complaint system with the Better Business Bureau. They have actually acknowledged the entire conversation with their support team, but then proceeds to tell me that this is the first time I have contacted them... come on now pick a side. It can't be both. They continue to insist that they have no record of any prior downgrade... which I have now done TWICE, and also now that they have billed me for another 3 months, they can delete my account but the 3 months that they have billed me for will still not be refunded. What in the world is really going on here. Not to mention whomever I am speaking to from their department seems to not care about the issue at hand and be snobby with their responses. Very unprofessional. Still at this point, I'm out every penny I have been charged and their bright idea for a solution is to delete my account and keep ALL my money even though they have charged me for another 3 months. Someone over there isn't the sharpest tool in the shed. That's the BEST solution they have come up with. No my dear, that won't cut it.