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Alexis G.

Contributor Level

Total Points
80

1 Review by Alexis

  • CARiD

7/2/19

I'll attach photos of what the website showed vs what I received. Total ripoff. I paid over $50 for two flimsy wires bent into the shape of my side fender. This cheap garbage could be bent by the wind. I paid over $40 for the product and $10 for shipping. I weighed the product on my food scale, it weighed 19 grams. HA! The entire package weighed less than 1/4 of a pound and I PAID $10 FOR SHIPPING. I am returning it and they told me I wouldn't get refunded for the shipping and there is a $5 "return fee". I tried to go to the website and leave a review, conveniently there was no option to leave a review. I had to open a web chat with an employee and they sent me a link to submit a review. After I submitted my review I got an email saying the review was posted on the website for the public to see, but I can't see it on the website anywhere. SCAMMERS.

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Carid C. – CARiD Rep

Dear Alexis, we are very sorry that you are not satisfied with the product!

We also apologize for the shipping fees. Unfortunately we have no control over the shipping cost since it is quoted and charged by the shipping carrier.

We would really like to smooth the inconvenience and assist you with the return. We can void the return fee and process full refund for you upon return, to cover the inconvenience.

Please, email me with your order number at jena.ra@carid.com so i could locate it in the system and assist you further.

I look forward to your answer!

Sincerely,
Consumer Relations Team at CARID.com

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