I believe that customer service is dead now a days but I really love this brand! I purchased a diamond initial necklace and received it in a cute box with a hanwritten note from Zera. I feel so proud to wear Zera Jewels and will be ordering again. They have great coupons on retailmenot so I was able to save so much. One thing that I dont like is that the site menu pops up a few times, its a little glitchy on my phone but hopefully they fix that.