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1 Review by Alexia

Roomster

Roomster

3/23/18
---UPDATED---

A Roomster Rep contacted me. He gave me a refund. Thank you Roomster! Here's a copy of his response to me and my original review at the bottom. I would rate this site 4 stars considering the site doesn't have anything other than automated chat bots. John was right, I had overreacted. I really didn't know i was going to be charged again. His response:

Alexia. I have gone and processed a refund for the last charge, i had to cancel your subscription, because it was still active. As an FYI had you canceled your subscription on your own you would not have been charged to begin with. The screenshots of your actual payment page & the email we sent you prove that we are not "Scammers" which is really a mean and unfair thing to say, since we are not at all.

best,
John

Original Review-
This site is terrible!! I paid for a 5-day trial period for $7.95 and 5 days later I was charged $24.95 for an additional 5 days!! They did NOT tell me that my trial started a subscription and now I can't pay my credit card bill because they took the money from me with no warning or reminder email or anything. I contacted customer service but they don't have real people, only an automated chat! DO NOT USE THIS SITE. SERIOUSLY.

Tip for consumers: Carefully read the fine print. Don't skim over it because you're in a rush. Really read it.

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Alexia Has Earned 8 Votes

Alexia B.'s review of Roomster earned 8 Very Helpful votes

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