I have been buying from DD for about 5 years now and they have always treated me well as a customer and include gifts everytime I purchase now since I have stayed loyal. I really have never had the patience to go through a million replica sites since it is always hit or miss so when I first found DD I was happy to finally find a company that sticks with their promise. My last order had a hiccup as I got the wrong purse but when I emailed them they said they would exchange it. I took a star away for the mistake, and for their sometimes slow responses (especially on weekends or holidays) but their quality is good and worth the wait for! They are also very polite and courteous each time I deal with them.