Alex H.

I placed an order on December 3 for two items: a pair of boots I'd been eyeballing for months after it was repeatedly advertised in my FB feed, and a bottle of water repellent spray for the boots. The water repellent arrived in a little over a week, and the order status of the shoes indicated that it hadn't shipped. After 3 weeks I emailed customer service and got a reply that said my issue had been "deemed resolved," but that's it- they gave me no info. Basically someone just said screw this and marked it "resolved." I called and a recording told me to use email, so I emailed again. I received an automated response telling me they'd email me when my order shipped. After another week I emailed and requested a refund. Then I received a response saying that the order had been canceled because they didn't have the shoes in stock. If they weren't in stock they shouldn't have accepted the order, or they could have told me that when I first inquired. Very unprofessional and inefficient on their end and extremely frustrating for me. They did offer a discount on my next order but that's useless to me because I will never order from them again.