Alex G.’s Reviews of Instant-Gaming & more

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10/5/21

Cremine behavior. Refuse to pay back the money despite cancellation of a pre-order.

I pre-ordered Forza Horizon 5 2 times and now cancelled both orders in the store. A few minutes later I noticed that I only got one of both payments back via Pay Pal. The reason was obviously that I didn't uncheck the pre-selected "Refund to my IG Wallet". After noticing this, I immediately contacted support. However, they persistently refuse to refund my money. The support is not interested in the right of withdrawal. A Felede regulation in the terms and conditions also not.

This is absolutely fraudulent behavior! My clear declaration of intent does not interest the support. The only answer that comes again and again is IG Wallet credit can not be refunded.

Case opened with PayPal. Definitely my last purchase in the store

Tip for consumers:
For refunds, make sure that the original payment method is selected and not IG Credits!