Alex F.

I've been buying at iherb since forever and I never had an issue until my last order. So my order never arrived, I contact them and they told me they will refund my money so I thought yay! The next day they send me an email telling me that I'd have to buy something in order to get my refund (so far so good) so I did my little shopping, send an email letting them know that I had placed a new order so they could do my refund. I never heard from them until 10 days later, I sent an email asking where was my refund and they answered me that they've already made the refund the following day of my purchase (they never did) I ask about a receipt or something to prove that and they told me sorry can't do that and to contact my bank. What a great company! To say I'm never buying from them is an understatement.