I had this service for a few years. It wasn't that bad, but the upload and download speeds are "up to". This means it isn't really as fast as what you think you are paying for. My service was constantly interrupted, and the customer service reps generally don't help. Recently I moved to a new area, and Cable One would not allow me to cancel. I had to drive to their store to return the modem and was charged for service until I could make the trip!