alex d.

I have 4 months of wasted time, a headache from just thinking about this, and the over priced garbage item I added for reduced shipping. I did not get one of the items i actually wanted. Every time I contacted them they acted like they solved my problem with one email and asked me to contact them again even though often they didn't answer my question. I had to contact them by email 18 times and tried once by chat on their website. The following is my nightmare experience. May 7 I placed the order. May 14 I had to inquire into the status and was told their ETA was on May 22. May 30 I still had no info on my order. When I inquired again I was told all of a sudden that there was no ETA on the items and apparently the ETA originally given means nothing because it is just an estimate. June 15 I had received no information about my order so I inquired again. I was told that they were still waiting on a needle to ship the package and that ETA (that I've previously been told means nothing) would be July 1.
July 4 I inquired again. July 8 They said again that ETAs mean nothing and that they could split the order or remove the needle they were waiting on. I requested for the needle to be removed. July 20 they ship only one item that was an over priced item I added just to get the $14.99 shipping. Though they charged my account for everything. I never received a shipping confirmation for anything but the one item. They claimed they shipped everything and that I only would get charged if they shipped the items. The borderfree shipping page said they shipped everything besides 2 needles. I asked why and apparently they are waiting on both needles even though they said they were waiting on only one. I ask for the other needle to be removed from my order as well. July 27th I got the overpriced item but still no info on any other items. I inquired August 1st and on August 4th they said that the shipment hasn't moved since July 17th and they would get back to me. August 8th said they would give me a refund on the items they didn't ship and if I wanted the items that I would have to order again.

I made an order. An error came up saying that invoice number was already used or something to that effect. I received no confirmation email. Fortnine told me that it was an error and to do the basics, that I already tried, like emptying my cart, closing the browser and retrying. No matter what I did, the same error message would come up. Then I proceeded to have to alternate between getting in contact with Fortnine and Mastercard to determine the problem. Mastercard told me that Fortnine charged on my account. Fortnine wouldn't respond to email. I finally got a response by calling in. Sarah was very belittling, telling me that there was only a holding on my account and that I didn't know what I was talking about. Then two days later I call my Mastercard and find that I was issued a refund and there is still a holding on my account. You can't issue a refund unless a charge was made. Apparently Sarah doesn't know what she is talking about and shouldn't be in a customer service position. This whole ordeal has wasted hours of my time in going back and forth between trying to contact fortnine to trying to contact Mastercard. From my perspective, the Fortnine website is still unable to process purchases. I do intend on buying a Magura hydraulic clutch system and a total engine rebuild for a YZ250 (over $1100 total) but with what has to be the worst service I have yet to receive, I will pay more just to get it elsewhere. The silver lining on top of all this is that I may have saved a lot of future pain since every other website that I am currently using (Magura website as well) says the clutch system recommended by Fortnine will not fit my bike.