I placed an order for a jersey on a Monday, only wanted a name on the back and sent it in online. A day later one guy, Ryan asks me what the text I wanted on the jersey was because their system wasn't working properly. I replied and over the next 2 days had 2 different people asking me again. I replied and asked for a refund for the 1-2 day shipping I chose since I was not receiving it by Wednesday, but a guy named Biju told me it wasn't a system error but my order was complicated because I ordered a name and not a number? As you see I was very police, so I sent him the email another employee sent me saying it was a system error and "Biju" never replied. Shame on him. Basic customer service: There is a reason I chose expedited shipping and uksoccershop admitted to a system error while another guy lied about it. I'm only asking for a refund of the shipping difference since I am asking for a service that is simply not being provided.
Alex, if the device was listed in good condition when it was actually in fair condition, then the seller is responsible to it list correctly. If the device was received in a condition that wasn't as described in the listing, then the seller is held responsible. For questions, please email our support team - help@swappa.com.