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Alex B.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since August 2020

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1 Review by Alex

9/9/20
Verified purchase
I've noticed 2 different $39 charges to my card and only made a purchase once. Please contact me for reimbursement. *******@alexbrownhair.com
sandran43
Sandra N. – Adore Me Rep
Hi Alex,

Thank you for taking the time to review us!

I understand that you received an unexplained charge on your account. It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.

You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works

I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the charges and membership.

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best regards,
Adore Me
help@adoreme.com

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