Alexandria N.

I ordered 2 bottles of nail polish from the marshalls website. I received an email and refund saying the color was out of stock, even though the website said there was one bottle available. I moved on with my day because I was refunded until I noticed that I was charged again for both bottles. Marshall's sent me one bottle of nail polish with the bag labeled the correct color, and the actual nail polish a totally different color. I emailed them for a refund to which they replied that it takes 3-4 days for a refund (it's been 4 days now) and that if I'd like a full refund, I have to go out of my way to send back the random color they sent me. This all could've been avoided by just leaving the refund as is, and not RECHARGING me 8 dollars for 2 items and sending me a random color to shut me up. This website is trash, just like their stores. If something is out of stock, cancel it. If you want to offer another color, let the buyer know and don't charge them for a random product they never asked for. I have 3 kids and a full time job. This leaves me zero time to go to the post office, pay for packaging to send back something I never chose and got charged twice for. The first time they issued the refund, it was back in my account the same day. I'm now on day 4 awaiting my money back.