Alexandria M.

I used kayak in order to find the best price for a hotel in Aruba. However, kayak is only a search engine and redirected me to another site. I should have paid more attention, but thought kayak was a reliable search engine and continued with my booking. Everything was good. Then about a month before our trip my husband and I look through our details and had to change our trip due to Covid-19, we tried to cancel through kayak and it would not let us because it was through a third party website. It turns out the website that kayak redirected us to was a scam and we lost $1,200. Please do not use kayak, use google search or anything but from my experience, it does not look like kayak does it research on the companies it sends you to.