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Alexandria H.

Sacramento County, United States

Contributor Level

Total Points
194

2 Reviews by Alexandria

  • Kroger

7/28/23

I attempted to place a pickup order online and I received a RSV Error. I call their customer support and they told me I could not place an online order because I had not shopped in their store. I was advised to shop in their store to build a history then one day I'll be able to order online. What the HELL is that! I'm from California visting my 72 year old mother for her birthday and was looking to make her a birthday dinner. I deleted my online account, ordered from Amazon Fresh and had my groceries in two hours.

  • Beverly Hills MD

5/28/21
Verified purchase

I ordered two bottles of Deep Wrinkle Cream or Filler, which subtotal at $86. As I went to check out and offer popped up stating that I could get 3 bottle at $95. I thought this was reasonable and clicked to accept. It wasn't until after my order was processed (no review before this) that I realized that Beverly Hills MD charged me for the 2 original bottles at $86 and 3 additional bottles at $95. Who does this!

I contacted the company to explain that I was only interested in there deal if it left me with only 3 bottles of their product as opposed to 5. They wrote me back pretty much stating there was nothing they could do because the transaction had already been processed.

I will NEVER do business with this company again. I've warned my people to stay away from this stupidly unethical firm and now I'm warning you. Beware.
See their response below.

Thank you for contacting Beverly Hills MD, I'm Alisha H., and I'll be assisting you.

I sincerely apologize for any issue when placing your order.

However, I've taken a look at your account and I see that you purchased one of our promotional offers upon checkout. The additional offers are limited promotions given to every customer as a "Thank You" for your initial purchase.

These orders do not replace your initial purchase and offer special discounts on larger quantities of product, as well as other related products to help optimize results

Tip for consumers:
Unless you want to buy twice as much as your original orders, don't accept any of the promotions after you enter you credit card information. You cannot review order before it is executed which i believe is planned.

Service
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Samantha M. – Beverly Hills MD Rep

Hi Alexandria, this is Sam from Beverly Hills MD. I'm so sorry about your experience, I understand how frustrating that can be. Thank you for bringing this to our attention. It is never our intention to confuse or misguide our customers. We sincerely appreciate your feedback and will share this with our marketing team. If you were not able to get your refund processed, please reach out to me directly and I will take a look into your account. My email is sam@beverlyhillsmd.com. Have a great day.

Alexandria Has Earned 34 Votes

Alexandria H.'s review of Kroger earned 2 Very Helpful votes

Alexandria H.'s review of Beverly Hills MD earned 32 Very Helpful votes

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