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Alexandra S.

Contributor Level

Total Points
84

1 Review by Alexandra

  • Zala

10/22/21

I wish I'd taken these reviews more seriously however unfortunately Zala remove any mention of a bad review on their site or socials. I've already had them delete reviews and comments of mine.

To start with, Zala advertise 2-3 day shipping to New Zealand from Australia which is a complete sham. The hair took over two weeks to get to me, while other items ordered from Australia took a normal 5 days.

Within twelve hours of having my invisi-tape extensions installed, the hair became rough, frizzy and matted. I had hoped that leaving it to settle and doing a mask before my first wash would help but it only became worse. The hair is so fluffy and unruly, it's unbelievable. I reached out to Zala with my concerns and asked for a refund in exchange for returning the hair - I am a solicitor and am more than aware of the guarantees given to products by law but Zala won't recognise that they need to follow the law like everyone else and won't refund me. Unfortunately I was duped but please do not be like me!

Tip for consumers:
Do NOT use this site!

Products used:
Invisi-tape extensions

Service
Value
Shipping
Returns
Quality

Alexandra Has Earned 4 Votes

Alexandra S.'s review of Zala earned 4 Very Helpful votes

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