I've never ever in my life had service this AWFUL. I had ordered a package worth hundreds from them of several items. The shipping company failed to deliver, now that was not Killstars fault. So I contacted them and filed a claim with them for reimbursement of the lost items so that I could receive a refund or just another order of my items, fast forward to a month later. The claim was processed weeks ago. The shipping company had sent the money for the missing package to Killstar and Killstar NEVER got back to me. I CANNOT believe this! This is theft! Not only from me but from the shipping company that reimbursed them! NEVER BUY FROM THIS COMPANY.